Terms · Clarity

Terms that keep delivery clear and fair.

Governing rules for MPOS licenses, hardware, networking and professional services.

1. General Terms

These terms and conditions govern all services and products provided by Mishal Technologies and are subject to the laws of the Kingdom of Saudi Arabia.
These terms and conditions govern all services and products provided by Mishal Technologies and are subject to the applicable laws of India.
These terms and conditions govern all services and products provided by Mishal Technologies to international customers and are subject to the laws applicable to the contracting entity and delivery country.
Clients must provide accurate and truthful information throughout all communications and transactions.
All quotations, proposals, and agreements are valid within the specified duration and may be revised upon expiration.
Mishal Technologies reserves the right to modify service offerings, pricing, and terms at its discretion with reasonable prior notice.
All intellectual property—including software, designs, documentation, and branding—remains the property of Mishal Technologies unless otherwise agreed in writing.
Use of our services constitutes acceptance of these terms and any updates posted on our official website.
Services provided are non-refundable unless otherwise stated in a signed agreement.
Mishal Technologies reserves the right to decline service requests that conflict with company policies or legal compliance.

Software licenses, including MPOS ERP, are non-transferable and valid only for the registered client or organization.
Clients are responsible for maintaining the confidentiality and security of their login credentials and user access.
Customization and development timelines depend on the agreed scope, technology stack, and client cooperation.
Mishal Technologies ensures ZATCA Phase 2 compliance through proper invoice formatting and API integration, as per current regulatory standards.
Mishal Technologies supports GST and e-invoicing integrations relevant to Indian deployments where contracted.
Compliance and e-invoicing integrations follow international standards and are scoped per delivery country in the written agreement.
Warranty for custom software includes core functionality; enhancements, integrations, or third-party interference may fall outside warranty coverage.
Support services for software are provided during business hours and may be extended through service-level agreements (SLAs).
Clients are advised to regularly back up their data to avoid data loss due to system errors, third-party interference, or hardware failure.
Unauthorized modification or reverse engineering of our software is strictly prohibited and voids support and warranty coverage.

Warranty periods for thermal printers, servers, laptops, and other hardware vary by manufacturer and will be disclosed prior to purchase.
Clients must verify hardware upon delivery and notify Mishal Technologies of any physical or functional issues within 3 working days.
Hardware installation and setup must be scheduled in advance. On-site services may incur additional charges based on location and complexity.
Ownership of hardware transfers to the client upon full payment and successful delivery or installation.
Mishal Technologies is not liable for damage caused by unauthorized repairs, physical misuse, or incompatible system modifications.
Clients must ensure proper operating conditions and power supply for all devices to maintain warranty and functionality.
Technical support for hardware is available on a case-by-case basis and may be billed separately if not under an existing service agreement.

Networking services—including configuration of routers, switches, firewalls, and VPNs—are provided in accordance with industry standards and security practices.
Mishal Technologies is not responsible for external network disruptions caused by ISPs, power outages, or client-side misconfigurations.
Client data is treated with strict confidentiality. Any access to sensitive data is limited to authorized personnel and performed with prior consent.
Scheduled maintenance or performance upgrades may be recommended for optimal operation and continued security.
Improper use of network services, including violations of cybersecurity policies, may result in suspension or termination of support without refund.
All VPN and firewall configurations are implemented based on documented security policies and reviewed periodically for compliance.
Clients must maintain updated antivirus and security protocols to prevent system breaches and maintain service quality.

For questions, clarifications, or dispute resolution, contact css@mishalco.com. We aim to respond within 2 business days.